Refund and Returns Policy

Return & Refund Policy

At Mold Press, we are committed to delivering top-quality food-grade silicone molds with craftsmanship and care. Because our molds are custom-made to order, we have a strict return policy to ensure food safety and production integrity.

🛑 Non-Returnable Items

Due to the personalized and hygienic nature of our molds, we do not accept returns or exchanges unless:

The mold was damaged during shipping
The mold arrived defective or with a production fault

📦 Damaged or Defective Molds

If you receive a damaged mold, please email us within 7 days of delivery at contact@mold-press.com with the following:

Order number
Photos or video of the damaged product and packaging

We will evaluate your case and offer a replacement mold if the issue qualifies under our damage or defect policy.

🔁 Exchanges

We only replace molds if they are defective or damaged upon delivery. Replacements will be for the same mold design ordered.

💰 Refunds

Refunds are considered only:

If the mold is not custom-made and unused
If the product qualifies as defective or irreparable
If cancellation was requested before production begins

Once your case is reviewed and approved, we will notify you and issue the refund via your original payment method within 7–14 business days.

🎁 Gifts

If the mold was marked as a gift at purchase and shipped directly to you, you’ll receive a credit for the value of your return (if approved). If not, the refund will go to the original buyer.

📌 Please Note

Custom-made molds are not eligible for return
Refunds will not be granted for dissatisfaction with size or design after production, unless the delivered product does not match the approved design.
Sale items are final and non-refundable.